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La Mamounia Marrakech is a legendary palace, that has been part of the fabric of Marrakech since 1923, and has been named as one of the best in the world on several occasions. Our Senior Consultants Raad and Diego had the privilege and great pleasure to train & coach their Front of House and F&B teams over the last couple of weeks. We would like to say ‘shukran, merci & thank you’ to their team for the warm welcome, superb hospitality, great participation, amazing support and receptiveness to our suggestions.

The Londoner Hotel is known as the world's first ‘super boutique hotel’, with 8 floors above Leicester Square – and 8 more below! We definitely had a super evening at tonight’s AICR UK event. Many thanks to Amandine Breteau and the committee for organising, to Michael Cheung & his fabulous team for hosting, and to our fellow sponsors HotelPartner for sponsoring.

Our Senior Consultant Raad very much enjoyed travelling to beautiful Edinburgh and had a great time training and coaching the amazing Le Petit Beefbar Edinburgh team. The first Scottish residence of Beefbar Global has opened its doors in the historic InterContinental The George. Many thanks for organising all aspects of our F&B Sales Culture Training, and a special thank you to their Head Chef for the delicious team lunch. With your support, we will boost results and enhance guest experiences further.

Pulitzer Amsterdam offers their guests a unique blend of up-market, traditional and modern Dutch craftsmanship in an intricate maze of 25 connecting Golden Age canal houses. Our Senior Consultant Raad had a great time training & coaching their fabulous Front Office team on new ways of boosting revenue and enhancing guest experiences further. Raad looks forward to returning for the training at the sister hotel Kimpton de Witt in June and will be following the progress of both teams. We wish you a very successful summer ahead!

It was a great pleasure to return to the InterContinental London Park Lane for tailored training and personalised coaching sessions with their amazing Reception, Club & Guest Relations teams. Many thanks to their FO management for the meticulous organisation and openness to our suggestions, and to all their associates for the warm welcome and eagerness to learn new sales techniques. We look forward to following your progress and wish you a very successful summer!

After a successful training day in Mayfair, it was just a short walk to the AICR event at Claridge's . Many thanks to Amandine Breteau & the committee for organising, to Johanna Dlugosch & the entire team for hosting, and to Gold Key Media for sponsoring a fabulous evening!

50 Shades of Hospitality is a global podcast hosted by the Swiss Hospitality Guild. Dedicated to learning from industry players around the world, it consists of a series of around 100 conversations with international hospitality and tourism experts. Many thanks to Crystal Cavin and Egidio Marcato for inviting us as guests, and for giving us the opportunity to share our thoughts on the importance of investing in hotel teams. You can now listen to our conversation on all major podcast streaming services.